RMA Policy and Procedure

1.	Please ready the GWS USA Products Warranty .
2.	Any RMA request by clients, please contact GWS USA via email at service@gwsus.com, or calll GWS USA Services Department at (909) 332-2929 before you ship any product to GWS USA.
3.	After get the approval from GWS USA, please send the specified product back with a completed RMA form and the copy of purchasing receipt which will not be over 90 days warranty period.  • RMA Form (Fill-able PDF)
4.	Upon received the packages from clients, GWS USA RMA department will check the copy of receipt first. If the package is without copy of receipt or out of warranty, the request will be put as a pending status and clients will be informed so. An exception for the receipt requirement will be accepted only under the prior written permission by GWS USA.
5.	GWS USA will under his discretionary judgment makes decision the service charge, if any, and process steps for RMA requests. The decision will be informed to clients in timely manner.
6.	If everything is under the RMA rules, RMA department will take appropriate action either to make an exchange or repair the specified products then send back products to clients.
7.	All clients are liable to the cost to ship any RMA request to GWS USA.
8.	GWS USA WILL BEAR THE COST TO SHIP BACK THE REPLACEMENT OR REPAIR PRODUCTS TO CLIENTS; HOWEVER, IT WILL BE ONLY LIMIT TO LOW 48 STATES OF USA WHICH ARE NOT INCLUDING Alaska, Hawaii, Guam, Puerto Rico. FOR ALL OTHER AREAS WHERE ARE NOT IN LOW 48 STATES OF USA, CLIENTS MAY BE CHARGED THE SHIPPING COST FOR RMA REQUESTS.
9.	Please email us for return address information E-mail: service@gwsus.com